Última atualização: 9 de maio de 2026
Effective date: 9 May 2026
In these Terms and Conditions ("Terms"):
By accessing the Platform, registering an account, requesting a Quotation, or placing an Order, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.
These Terms apply alongside our Privacy Policy and any specific terms set out in individual Quotations or Order confirmations. In the event of conflict, the order of precedence is: (i) the specific terms in a written Order confirmation; (ii) the Quotation; (iii) these general Terms.
No terms or conditions set out in or referred to in a Buyer's purchase order, confirmation of order, or any other document provided by the Buyer shall form part of the contract between ExportSync and the Buyer. Any such terms are expressly rejected.
The Platform is intended exclusively for use by businesses and authorised representatives of businesses. By using the Platform, you represent and warrant that:
Consumer protection laws and rights applicable to consumer transactions do not apply to your use of the Platform.
ExportSync operates as a reseller. We source goods from verified Turkish manufacturers, manage quality coordination, and sell those goods directly to you under our own contractual relationship. You contract with ExportSync, not with the underlying manufacturer.
This means:
ExportSync does not act as an agent, broker, marketplace, or intermediary. Title to the Goods passes from ExportSync to Buyer, not from the manufacturer to Buyer.
To place Orders, you must create an account and provide accurate business information, including your legal company name, registration number, registered address, and VAT or tax identification number where applicable. You are responsible for:
We may suspend or terminate accounts that provide inaccurate information, breach these Terms, or engage in fraudulent or abusive conduct. ExportSync reserves the right to perform due-diligence checks on any prospective or existing Buyer, including Know Your Customer (KYC) verification.
Quotations issued by ExportSync are valid for the period specified on the Quotation (typically 14 to 30 days). Quotations are non-binding offers until accepted by the Buyer in writing and acknowledged by ExportSync. Expired Quotations are void and may not be accepted without a fresh Quotation.
Each product listed on the Platform or included in a Quotation may have a Minimum Order Quantity (MOQ). MOQs are determined on a product-by-product basis and are specified in the applicable Quotation or product listing. ExportSync reserves the right to decline Orders that do not meet the stated MOQ for any product. Sample orders below the MOQ may be accommodated at ExportSync's discretion and may be subject to different pricing.
An Order becomes binding only when:
Until all three conditions are met, ExportSync reserves the right to revise pricing, lead times, or decline the Order.
Buyer is responsible for confirming all specifications — dimensions, materials, certifications, packaging, labelling, quantities, and any custom requirements — before Order acceptance. Specifications agreed in the Order confirmation are final. Changes after Order acceptance may incur additional charges, may extend lead times, and require ExportSync's written approval.
Prices are quoted per Quotation and are exclusive of taxes, duties, customs charges, or destination-country fees unless explicitly stated. Quoted prices are typically denominated in USD or EUR, as specified in the Quotation. Prices quoted in Turkish Lira (TRY) are available only in exceptional cases and subject to exchange-rate adjustment clauses.
Unless agreed otherwise in writing, all Orders follow a two-stage payment structure:
ExportSync does not extend trade credit. Net-payment terms ("Net 30", "Net 60", or similar) are not available unless expressly agreed in writing for a specific Order.
Standard payments are made by international bank transfer (SWIFT/wire transfer) to the account details provided on the invoice. For larger Orders, payment may be made by Letter of Credit (L/C) issued by a reputable international bank in accordance with UCP 600 (Uniform Customs and Practice for Documentary Credits) and the terms specified in the Order confirmation. Sample orders may be paid by online payment processor as offered on the Platform.
All amounts are payable in the currency stated on the invoice. Buyer bears all bank charges, intermediary bank fees, and currency conversion costs. The amount received by ExportSync net of all charges must equal the invoiced amount; shortfalls must be remitted within 5 Business Days of notification.
Buyer is solely responsible for import duties, customs clearance fees, value-added taxes, and any other charges imposed by the destination country.
If Buyer fails to make any payment when due, ExportSync reserves the right to: (a) charge interest on the overdue amount at the rate of 2% per month (or the maximum rate permitted by applicable law, whichever is lower), calculated from the due date until actual receipt; (b) suspend performance of any outstanding Orders; and (c) withhold shipment of Goods until all overdue amounts are settled in full.
Shipping terms (FOB, CIF, DDP, or others) are agreed in each Quotation and governed by Incoterms® 2020 published by the International Chamber of Commerce. The agreed Incoterm determines:
If no Incoterm is specified, FOB (named Turkish port of shipment) shall apply by default.
Delivery dates stated in Quotations and Order confirmations are good-faith estimates based on typical production and transit conditions. They are not guaranteed delivery dates and do not constitute a material term of the contract.
ExportSync is not liable for delays caused by:
Title to the Goods passes to the Buyer upon receipt of full payment or delivery, whichever occurs later. Risk of loss or damage passes to the Buyer in accordance with the Incoterm specified in the Order. Buyer is strongly advised to insure shipments against loss or damage in transit from the point at which risk transfers.
Unless otherwise agreed in the Order confirmation, ExportSync may make partial shipments. Each partial shipment constitutes a separate delivery, and any defect in or failure of any partial shipment does not entitle the Buyer to cancel the remainder of the Order.
ExportSync will provide standard export documentation as required for the shipment, which may include:
Buyer is responsible for specifying any additional documentation requirements (such as legalised certificates of origin, specific health or phytosanitary certificates, consular invoices, or other regulatory documents required by the destination country) at the time of Quotation request. Costs for additional documentation or legalisation shall be borne by the Buyer unless otherwise stated in the Quotation.
ExportSync shall use reasonable efforts to provide accurate documentation but does not warrant that the documentation will satisfy all regulatory requirements in the Buyer's jurisdiction. Buyer remains responsible for verifying that documentation meets its import and regulatory obligations.
ExportSync coordinates pre-shipment quality checks as part of its standard service. Buyer may request additional third-party inspections (such as SGS, Bureau Veritas, or Intertek) at Buyer's cost, provided the request is made in writing before the production-completion date. ExportSync shall provide reasonable access to the inspection facility.
Buyer must inspect Goods promptly upon delivery. Visible defects, shortages, or damage in transit must be reported to ExportSync in writing within 15 calendar days of delivery, accompanied by photographic evidence, a detailed description of the issue, and any carrier or inspection reports. Where damage is attributable to the carrier, Buyer must also note the damage on the delivery receipt or bill of lading at the time of receipt.
Latent defects (defects not reasonably discoverable upon initial inspection) must be reported to ExportSync in writing within 90 calendar days of delivery, accompanied by reasonable supporting evidence.
Goods are deemed accepted if no written notification of defect, shortage, or non-conformity is received within the periods set out in Sections 10.2 and 10.3. Acceptance does not affect any warranty rights under Section 13.
Where Goods are properly notified as defective, non-conforming to the agreed specifications, or shipped in the wrong quantity, ExportSync will, at its discretion and as the sole and exclusive remedy:
ExportSync coordinates the resolution directly with the manufacturer; Buyer is not required to engage with the manufacturer. Costs related to return shipment of defective Goods, where return is requested by ExportSync, are borne by ExportSync. Buyer shall not return Goods without ExportSync's prior written authorisation.
This Section 11 does not apply to defects caused by: (a) improper storage, handling, or use by the Buyer; (b) modifications made by the Buyer or any third party; (c) normal wear and tear; or (d) failure to follow any instructions or guidelines provided by ExportSync or the manufacturer.
For Orders of standard catalogue Goods, cancellation may be requested in writing prior to the start of production. After production has begun, cancellation is not available and the Order must be completed.
For Goods produced specifically to Buyer's specifications (private label, custom packaging, branded products, made-to-spec items), the following applies:
"Substantial completion" is determined by ExportSync acting reasonably, taking into account the production stage, materials consumed, and re-saleability of the Goods.
Refunds are not available for completed Orders where the Goods conform to the agreed specifications and have been delivered without fault. Change of intent, market conditions, or end-customer decisions on Buyer's side do not constitute grounds for refund.
ExportSync may cancel an Order at any time before shipment if: (a) the Buyer is in breach of these Terms; (b) the Buyer fails to make payment when due; (c) ExportSync reasonably believes the Order may violate applicable laws or sanctions; or (d) a force majeure event renders fulfilment impracticable. In the event of cancellation under this Section, ExportSync will refund any deposit paid, less costs already incurred, unless the cancellation results from Buyer's breach.
ExportSync warrants that, at the time of delivery, the Goods will:
This warranty is valid for a period of 12 months from the date of delivery unless a different warranty period is agreed in writing in the Order confirmation.
This warranty is the sole and exclusive warranty offered by ExportSync. To the maximum extent permitted by applicable law, all other warranties — express, implied, statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement — are disclaimed.
The warranty does not apply to: (a) Goods that have been altered, misused, improperly stored, or subjected to conditions beyond those specified; (b) normal wear and tear; or (c) defects arising from Buyer-supplied designs, specifications, or materials.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes or limits liability for: (a) fraud or fraudulent misrepresentation; (b) gross negligence or wilful misconduct; (c) death or personal injury caused by negligence; or (d) any other liability that cannot be excluded or limited under applicable mandatory law.
Any claim arising under or in connection with an Order must be brought within 12 months of the date on which the cause of action arose. Claims not brought within this period are time-barred to the maximum extent permitted by applicable law.
Buyer shall indemnify, defend, and hold harmless ExportSync, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
ExportSync shall promptly notify the Buyer of any such claim and provide reasonable cooperation in the defence thereof.
Neither party is liable for failure to perform where such failure results from events beyond reasonable control, including but not limited to: acts of God, war, civil unrest, terrorism, government actions, trade embargoes, sanctions, customs holds, port closures, pandemics, epidemics, fires, floods, earthquakes, strikes affecting carriers or production facilities, failures of electrical, communication, or transport infrastructure, and supply-chain disruptions of raw materials.
The affected party must: (a) notify the other party in writing within 10 Business Days of becoming aware of the event; (b) provide reasonable details of the event and its anticipated duration; and (c) use reasonable efforts to mitigate the impact and resume performance as soon as practicable.
If a force majeure event continues for more than 90 calendar days, either party may terminate the affected Order in writing; in such case, ExportSync will refund the deposit less costs already incurred for materials, production, and any non-recoverable third-party expenses.
Unless the agreed Incoterm places the obligation on ExportSync (such as CIF or CIP), Buyer is responsible for obtaining adequate cargo insurance covering the Goods from the point at which risk transfers to the Buyer until final delivery at Buyer's premises.
Where ExportSync arranges insurance as part of the agreed Incoterm, coverage will be provided at minimum CIF/CIP Institute Cargo Clauses (C) level unless the Buyer requests and pays for enhanced coverage. ExportSync will provide Buyer with a copy of the insurance certificate or policy upon request.
ExportSync strongly recommends that Buyer obtain "all risks" marine cargo insurance (Institute Cargo Clauses (A) or equivalent) covering the full invoice value plus at least 10% to account for incidental costs.
Both parties agree to keep confidential any non-public information disclosed in the course of the business relationship, including but not limited to: pricing, specifications, manufacturer identities (where shared), production processes, end-customer information, commercial strategies, and technical or commercial know-how ("Confidential Information").
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the disclosing party is given reasonable prior notice where legally permitted.
This obligation survives termination of the business relationship for a period of 3 years.
The Platform, including all content, software, design, branding, trade names, and trademarks, is owned by ExportSync or its licensors. Buyer is granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for legitimate business purposes related to placing and managing Orders. No other rights are granted by implication, estoppel, or otherwise.
For private-label, branded, or made-to-spec Orders, Buyer warrants that any logos, designs, trademarks, packaging artwork, or other intellectual property provided to ExportSync are owned by Buyer or properly licensed for the intended use, and do not infringe any third-party rights. Buyer indemnifies ExportSync against any claims, damages, and costs arising from infringement of third-party rights related to Buyer-supplied intellectual property.
Where ExportSync or a manufacturer develops moulds, tooling, dies, or other production equipment for a custom Order, ownership of such items remains with ExportSync (or the manufacturer, as applicable) unless expressly agreed otherwise in writing and the Buyer has paid the full cost of development. Buyer may not use or authorise the use of such items for orders placed with third parties.
ExportSync processes personal data in connection with account registration, order management, and communication. The categories of data processed typically include contact details of Buyer's representatives (name, email address, telephone number, job title), company information, shipping addresses, and transaction records.
ExportSync complies with the Turkish Personal Data Protection Law No. 6698 ("KVKK") and its implementing regulations. Personal data is processed on the legal basis of contractual necessity (performance of the Order) and ExportSync's legitimate business interests. Data subjects may exercise their rights under the KVKK (including access, rectification, and erasure) by contacting [email protected].
Where Buyer is located outside Türkiye, personal data may be transferred internationally in accordance with applicable KVKK provisions, including the use of standard contractual clauses published by the KVKK Board or other lawful transfer mechanisms.
Where ExportSync processes personal data of individuals located in the European Economic Area or the United Kingdom, such processing is carried out in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and, where applicable, the UK GDPR. Further details are set out in our Privacy Policy.
ExportSync implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. In the event of a data breach affecting Buyer's personal data, ExportSync will notify the Buyer without undue delay.
Each party warrants that it has not and will not, directly or indirectly, offer, promise, give, or authorise the giving of any bribe, kickback, or other improper payment or benefit to any person (including any government official) in connection with the performance of these Terms or any Order.
Each party shall comply with all applicable anti-bribery and anti-corruption laws, including but not limited to the Turkish Criminal Code (Law No. 5237), the U.S. Foreign Corrupt Practices Act (FCPA), and the UK Bribery Act 2010, to the extent applicable.
A breach of this Section by either party shall constitute a material breach entitling the other party to terminate these Terms and any outstanding Orders immediately upon written notice.
Buyer warrants that it will comply with all applicable laws and regulations governing import, customs, taxation, product safety, labelling, and end-use of the Goods in the destination country.
Buyer further warrants that:
ExportSync may decline or cancel any Order that it reasonably believes would violate applicable sanctions, anti-money-laundering, or export-control laws, without further liability. In such cases, any deposit paid will be refunded less costs already incurred, unless retention of the deposit is required by law.
These Terms apply to all Orders placed through the Platform and remain in effect until the account is closed or the business relationship is terminated.
Either party may close the account and terminate the business relationship at any time by giving 30 days' written notice, subject to completion of any in-progress Orders and settlement of all outstanding obligations.
Either party may terminate these Terms immediately upon written notice if the other party: (a) commits a material breach of these Terms and fails to remedy it within 30 days of receiving written notice specifying the breach; (b) becomes insolvent, enters liquidation, administration, or any analogous proceeding; or (c) ceases or threatens to cease carrying on business.
Upon termination: (a) all outstanding invoices become immediately due and payable; (b) each party shall return or destroy the other's Confidential Information upon request; and (c) provisions that by their nature are intended to survive termination — including confidentiality, limitation of liability, intellectual property, indemnities, data protection, and dispute resolution — survive any termination of these Terms.
These Terms and any Order placed under them are governed by the laws of the Republic of Türkiye, without regard to its conflict-of-laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
Any dispute, controversy, or claim arising out of or in connection with these Terms or any Order, including the existence, validity, interpretation, performance, breach, or termination thereof, shall be finally settled by arbitration administered by the Istanbul Arbitration Centre (ISTAC) in accordance with its Arbitration Rules in force at the time of the request for arbitration.
The arbitral award is final and binding on both parties and may be enforced in any court of competent jurisdiction under the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards (1958).
Notwithstanding Section 24.2, ExportSync may, at its sole discretion, bring any claim for unpaid invoices, recovery of debt, or enforcement of payment obligations before any court of competent jurisdiction, including the courts of Istanbul, Türkiye, or any court in the jurisdiction where Buyer is located or holds assets.
Either party may apply to any court of competent jurisdiction for interim or conservatory measures (such as injunctions or asset freezes) without waiving the right to arbitration under Section 24.2.
Before commencing arbitration, the parties shall attempt in good faith to resolve the dispute by negotiation. Either party may initiate the negotiation process by sending a written notice to the other party, setting out the nature of the dispute. If the dispute is not resolved within 30 days of such notice (or such longer period as the parties may agree), either party may commence arbitration proceedings.
Formal notices under these Terms must be in writing and sent to:
Notices are effective: (a) upon confirmed receipt for email (with delivery confirmation or read receipt); (b) upon delivery for courier; and (c) five Business Days after dispatch for international postal mail sent by registered or recorded delivery.
The parties agree that communications by email, through the Platform, and other electronic means constitute valid written communications for the purposes of these Terms, including for the formation and modification of Orders.
Buyer consents to receiving all notices, disclosures, Order confirmations, invoices, and other communications from ExportSync in electronic form. Electronic records maintained by ExportSync shall be admissible as evidence in any proceedings to the same extent as original paper documents.
Each party is responsible for ensuring the security of its own email systems and shall bear the risk of any loss resulting from interception, corruption, or misdirection of electronic communications after they leave the sender's systems.
These Terms, together with the Privacy Policy and any specific Order confirmations, constitute the entire agreement between the parties regarding the subject matter and supersede all prior or contemporaneous negotiations, representations, understandings, and agreements, whether written or oral.
If any provision of these Terms is held invalid or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions remain in full force and effect. The invalid provision shall be replaced by a valid provision that achieves, to the extent possible, the original economic and commercial purpose.
Failure or delay by either party to enforce any provision of these Terms is not a waiver of that provision or any other rights. Any waiver must be in writing and signed by the waiving party to be effective.
Buyer may not assign or transfer its rights or obligations under these Terms without ExportSync's prior written consent. ExportSync may assign these Terms to an affiliate or successor entity in connection with a merger, acquisition, or business reorganisation upon written notice to the Buyer.
These Terms do not confer any rights on any person or entity other than the parties hereto. No third party may enforce any provision of these Terms.
ExportSync may amend these Terms from time to time. Material amendments will be communicated to active account holders at least 30 days before taking effect. Continued use of the Platform after amendments take effect constitutes acceptance of the revised Terms. If Buyer does not agree to the amended Terms, Buyer must cease using the Platform and notify ExportSync in writing; existing Orders placed before the effective date of the amendment will continue to be governed by the previous version of these Terms.
These Terms are issued in English. Translations may be provided for convenience, but the English version prevails in case of conflict or ambiguity.
Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between ExportSync and the Buyer. Neither party has the authority to bind or represent the other.
For questions about these Terms, contact us at: